Refund policy
Exchanges and Returns:
If you need to exchange a product or simply return it due to dissatisfaction, please contact our store via email at boninsegna.jewelry@gmail.com, providing your order number and the reason for the exchange/return. Once the request is received, we will confirm your address and then issue a return shipping label through the post office.
The customer has up to 7 (seven) days from the date of receipt to send the product back (Art. 49 of the Consumer Defense Code). Requests made after this period will not be accepted.
The product must be returned in its original packaging with tags, without signs of use, the seal must not be broken, and it must include all the items that came with the order.
The customer will be held responsible for any misuse or damage caused by improper handling, in accordance with articles 12, 14, and 18 of the Consumer Defense Code. If any signs of use are identified, the item will be returned to the customer.
The resolution period for exchanges or returns is up to 30 (thirty) days after we receive the product.
The first exchange/return is free, meaning all shipping costs will be covered by our store.
Defective Products:
Exchanges will be processed in the event of a discrepancy between the product and what was ordered (e.g., incorrect size, color, or model), or in cases of manufacturing defects.
Once a return request is made, the shipping label will be sent within 3 business days. After receiving the label, the customer has 7 days to ship the product.
In case of defects identified within 24 hours of delivery, the customer must contact our team by email, providing the order number along with photos clearly showing the defect. After this protocol is completed, the process for sending a replacement product will begin.
All returned products will go through a quality inspection. If a manufacturing defect is confirmed, a new item identical to the one originally purchased will be sent to the customer. If preferred, we can issue store credit equivalent to the product’s value for use on a future purchase. The shipping cost for returning a defective item will be covered by Mar & Sal. In case the analysis finds no defect, the product will be returned to the customer, and shipping charges will apply.
Our store reserves the right to deny an exchange or return and send the product back to the customer if any of the conditions mentioned above are not met.