Shipping policy

Shipping:

The initial shipping cost of the merchandise is covered by the company, meaning shipping is free throughout Brazil.

Payment Confirmation:

  • Credit Card – Up to 1 business day for confirmation.

Shipping/Delivery Timeframe:

Once the payment is approved, we require 1 business day to begin processing the order. After that, allow 2 to 3 business days for the tracking code to be issued. During periods of high demand, this processing time may be extended up to 12 business days. Extraordinary events such as epidemics, pandemics, strikes, or logistics disruptions may also affect this timeframe.

The products listed on our website are shipped directly from our suppliers to the address provided at checkout. Depending on the selected item and the customer’s location, shipments may be dispatched from distribution centers in Asia, the USA, Europe, or Brazil.

The average delivery time is between 2 to 4 weeks after shipment (applicable across Brazil). This period may be extended during high-demand seasons or times of increased postal traffic. Other extraordinary situations, such as postal service strikes or public health emergencies, may also affect delivery times.

Initially, order tracking is done through our website, since the first part of shipping is handled by a private carrier. After a few days, once the package has been handed over to the Brazilian postal service (Correios), tracking will also be available through them. All tracking details will be available on our website — simply go to the "Tracking" section and enter the code received by email and WhatsApp.

Estimated Delivery Times by Region (in business days after shipment):

  • South – 10 to 20 days

  • Southeast – 12 to 20 days

  • Central-West – 13 to 19 days

  • Northeast – 15 to 22 days

  • North – 15 to 28 days

Please note: customers in more remote or interior regions may experience slightly longer delivery times, though still within the estimated range above.

Important: You may receive more than one package, as your items could be shipped from different distribution centers. If you receive one product before another, don’t worry — this is completely normal.

For any questions or clarifications, please contact our support team at Boninsegna.jewelry@gmail.com.

By placing an order on our website, the customer agrees to the terms and conditions stated above.